CUSTOMER AGREEMENT
This Agreement (the “Agreement”) is a legal agreement between you and Kumbakonam Mangalambika Coffee (the sole owner of its brand “Mangalambika” and “mangalambika.com“) that states the terms and conditions under which you may receive the Mangalambika service and use the Mangalambika Website (“mangalambika.com“). If you use the Mangalambika service or mangalambika.com, you agree to these terms and conditions. Mangalambika and mangalambika.com are hereinafter referred to as mangalambika.com.
Mangalambika.com service is a service available to authorized users (“customers”) who access mangalambika.com. mangalambika.com currently provides an online coffee shopping and delivery service, and may in the future provide additional shopping and related services.
Mangalambika.com‘s employees, agents or designees will deliver orders for coffee available on mangalambika.com. Delivery may be free of charge or as per the mentioned rates and made to the delivery address that you specify when you confirm your order.
Prices for products you place in your cart will be guaranteed for the transaction. Payment for coffee is due at the time of transaction. You are responsible for ensuring that someone is present at the delivery address to receive for deliveries at the specified time of delivery. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive. If mangalambika.com cannot deliver your order, or must make an additional delivery because no one is at the delivery address to receive and pay for the order at the specified time, or wrong address / details given to us by you, will be assessed an additional fee. If you are not satisfied for any reason with an item purchased through the mangalambika.com service, you may call customer service at the time of receiving your order at +91-8825810260 or write to us at customercare@mangalambika.com. Mangalambika.com’s liability for missing a delivery is limited to delivery at a later agreed time at no additional charge.
PRICING
All the products listed on mangalambika.com will be sold at price stated in the website although prices of the coffee do not fluctuate on a daily basis but is subject to change depending on various factors. Revised prices will be updated almost immediately on the portal.
CANCELLATION POLICY
As a policy you will not be able to cancel any order after it is placed on the website but you can email us at customercare@mangalambika.com within 6 hours of it being ordered for us to cancel/refund the same. However, if there are changes in the delivery address or need to add more products, you need to call us on customer care number +91-8825810260.
Once canceled, the amount (entire amount or any deduction such as service charges) will be refunded electronically within 15 to 20 working days.
RETURN POLICY
In case of damaged / bad quality product, please mail or call within 24 hours of receipt of package. We will replace the damaged product with new or refund the amount.
REFUND POLICY
If client paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.
REPLACEMENT POLICY
If return policy applicable, please confirm us within 7 working days to review the damaged product received from the customer and we will replace within 4-7 working days.
DELIVERY / SHIPPING POLICY
We use the best and reputed courier or India Post to despatch our products with in a day or two, once we receive the order. Delivery takes 3-7 working days, depending on the distance to be covered, and sometimes, it is purely depending upon the place/location.
PLEASE NOTE
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them. Please note we have a ‘no return and refund policy’.
PROPERTY RIGHTS
COPYRIGHT
All content on mangalambika.com including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of mangalambika.com. mangalambika.com authorizes you to view and copy for the sole purpose of placing an order with mangalambika.com, for your personal use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on mangalambika.com, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of mangalambika.com is strictly prohibited. mangalambika.com reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from mangalambika.com.
TRADEMARKS
” Mangalambika,” “mangalambika.com,”, all mangalambika.com logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of mangalambika.com or otherwise proprietary to mangalambika.com and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on mangalambika.com are the property of their respective owners.
YOUR ACCOUNT
You agree to provide mangalambika.com with accurate and complete information as required by registration for the Mangalambika.com service (“Customer Registration Data”), including, but not limited to, your name, billing and delivery addresses, telephone number and promptly to notify mangalambika.com of any change in your Customer Registration Data at mangalambika.com. Upon registration, your username and password will allow you to access the mangalambika.com service. Your password should be kept strictly confidential to prevent unauthorized use. You agree to notify mangalambika.com promptly of any unauthorized use of your password or your account. You will remain liable for any use of the mangalambika.com service until you notify mangalambika.com of the unauthorized use, loss or theft.
REVIEWS
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. mangalambika.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.
mangalambika.com may review, edit, reject, refuse to post and/or delete any content that in the sole judgment of mangalambika.com violate these Terms of Use or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of another person.
Any information provided by you on this site shall not be misleading in any way.
UNAUTHORIZED OR FRAUDULENT USE
mangalambika.com does not offer the mangalambika.com service to children. By registering for the mangalambika.com service, you warrant that you are at least 18 years old. If you are under 18, you may use the mangalambika.com service only with the involvement of a parent or guardian. From time to time, mangalambika.com may extend promotional offers to existing or potential new customers. You agree to abide by the terms and conditions of any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use.
CHANGES IN AGREEMENT OR MANGALAMBIKA.COM SERVICE
mangalambika.com may at any time change any of the terms of this Agreement but not limited to, the amount of, or basis for determining, any fees or charges for the mangalambika.com service. If mangalambika.com makes material changes to this Agreement, mangalambika.com will provide notice to you in a manner provided in this Agreement. Your use of the mangalambika.com service after any such change will be conclusively deemed acceptance of such change. mangalambika.com may discontinue or revise any or all aspects of the mangalambika.com service without prior notice to you. Price and availability of products are also subject to change without notice
DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
your use of the mangalambika.com service, mangalambika.com and the internet is entirely at your own risk. mangalambika.com service, mangalambika.com and its contents are provided on an “as is”, “as available” basis. to the fullest extent permitted by law, mangalambika.com disclaims all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, merchantability or fitness for a particular purpose. mangalambika.com does not warrant that the functions provided by mangalambika.com will be uninterrupted or error-free, or that mangalambika.com or the server that makes it available are free from viruses or other harmful components. Neither mangalambika.com nor any of its directors, employees, agents, licensors or merchants (collectively, its “associates”) shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, mangalambika.com service, mangalambika.com, the internet or for any other claims related in any way to your relationship with mangalambika.com
INDEMNIFICATION
You agree to defend, indemnify and hold mangalambika.com and its Associates harmless from any claims and expenses, including attorney’s fees, arising in connection with a violation of this Agreement by you or through use of your account.
TERMINATION
mangalambika.com may suspend or terminate your access to the mangalambika.com service at any time for any reason with or without notice to you. You may terminate your mangalambika.com service at any time for any reason by delivering notice in a manner provided in this Agreement which termination will be effective the day notice is received or such later date specified in the notice.
PRIVACY AND SECURITY
Your privacy is very important to mangalambika.com. Please refer our privacy and security policy in another link given in our website.
AGGREGATED INFORMATION
mangalambika.com may use aggregated information regarding its customers and usage of the mangalambika.com service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.
ELECTRONIC COMMUNICATION
By using the mangalambika.com service, you consent to receiving electronic communications from mangalambika.com. These communications will include notices about your account (e.g., shipping and receiving e-mails and other transactional information) and information concerning or related to our service, such as featured coffees or other information or offerings. These communications are part of your relationship with mangalambika.com. You agree that any notice, agreements, disclosure or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
THIRD PARTY SERVICE PROVIDERS
mangalambika.com may employ other companies and individuals to perform certain functions such as delivering packages and analyzing data. They may have access to personal information to perform their functions.
ENFORCEMENT OF AGREEMENT OR COMPLIANCE WITH LAW
mangalambika.com may use or disclose personal information when mangalambika.com believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of mangalambika.com or its users or to comply with the law.
NOTICES
mangalambika.com may give notice to you of a change in this Agreement and any other matter by general posting on mangalambika.com, by electronic mail, or by conventional mail to your address contained in the Customer Registration Data.
LEGAL AND MISCELLANEOUS
These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. The clauses as above shall survive the termination or expiry of this agreement. This electronic record is generated by a computer system and does not require any physical or digital signatures. This Agreement or your use of mangalambika.com does not constitute any joint venture, partnership, employment or agency relationship between you and mangalambika.com.
ARBITRATION
If any dispute arises between you and mangalambika.com during your use of the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by mangalambika.com. The place of arbitration shall be Chennai. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.
APPLICABLE LAW
This site is created and controlled by mangalambika.com. The laws of India shall apply and courts in Chennai shall have jurisdiction in respect of all the terms, conditions and disclaimers. mangalambika.com reserves the right to make changes to the website and the terms, conditions and disclaimers at any time and without information to the customers/users of the services/website of mangalambika.com. Users are advised to regularly check for any amendments or updates to the terms and conditions contained herein.